Last updated: 15th of January, 2024
Please read these Terms and Conditions carefully before using our service.
These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website, https://www.ultracareplus.co.uk (our website). By using our website, you agree to be bound by, and to comply with, these Terms of Use.
These Terms and Conditions should be read alongside, and in addition to, our Privacy Policy and our Cookie Policy.
We are a company registered in England and Wales with company registration number 13869216 and our registered office is at 52 Hayes Street, Bromley, BR2 7LD.
We are regulated by the Care Quality Commission (CQC).
For more details please visit the following website: https://www.cqc.org.uk/about-us.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
Definitions:
- ‘We’, ‘us’ or ‘our’ means Ultracare Plus Ltd. trading as UltraCare Plus
- ‘Our site’ or ‘our website’ refers to any site on which these terms and conditions are displayed, including, but not limited to the following website: www.ultracareplus.co.uk
- ‘You’ or ‘your’ means the person accessing or using our site to make purchases from us.
- e-mail: [email protected], or
- telephone: 020 8224 5583
- Monday & Thursday: 3pm-8pm; Saturday & Sunday: 9am-5pm
You must be 18 years old or over to use our services.
All appointments require a booking deposit to secure your booking request. Deposits made at the time of booking to hold your appointment are non-refundable save as set out within these terms and conditions. If you do not cancel within the permitted timeframe, or if you fail to turn up for your appointment you forfeit your deposit.
If you wish to cancel or reschedule your appointment, we require a minimum of 48 hours’ notice otherwise your deposit is non-refundable. If your appointment is booked within 48 hours (same-day or next day) then the deposit is non-refundable and thus any cancellations or appointment amendments will result in loss of the deposit paid.
Our prices will be set out on our website. We accept payments by: cash, debit or credit cards, Apple or Google Pay.
You must pay the remainder of service fees upon arrival. We will suspend or cancel your services if you refuse to do so and you forfeit your deposit.
For twin or multiple pregnancies the standard allocated time is not sufficient thus an extra time required and extra charge of £30 per additional baby applied. To make an appointment for twin or multiple pregnancy please contact us for further arrangements by phone on 020 8224 5583.
A maximum of three guests are allowed at your appointment.
Please be aware that by placing an order and attending our premises you are giving implied consent to have the scan you have turned up for. Please ask staff for more information about the scan if you do not understand what you are consenting to. You can withdraw you consent to any scan at any time.
The UltraCare Plus clinic located on the ground floor, however there is a step up into the front door of the clinic. Also, there is a narrow corridor between the reception area and the scan room that may not fit all types of wheelchairs. Unfortunately, the toilet is not wheelchair accessible.
You will receive an automated email confirmation of you booking once order placed and deposit successfully paid.
If we are unable to accept your order, we will inform you of this by email and process deposit refund within 5 working days. This might be because of unexpected limits on our resources which we could not reasonably plan or because you are located outside the UK or because the service was mispriced by us or no longer available.
If you wish to make a change to the services you have ordered, please contact us as early as possible by email [email protected] or telephone on 020 8224 5583. We will let you know whether the changes are possible.
All our scans are performed by qualified and registered sonographers.
All of our ultrasound scan services are optional and you will be provided with either a “Medical Follow-Up” or “No-Further-Action” recommendation result on a day.
All our scans are designed to identify obvious abnormalities. Our well-being checks are not a suitable replacement for scans offered by the NHS. Our customers are expected to attend all NHS appointments and scans. Our customers are expected to notify the sonographer before they start the scan about any known health issue regarding their pregnancy.
All our customers are expected to bring their NHS maternity notes with them, as we may need your notes to refer you to your local NHS if we find a problem. If we find an abnormality or suspect that there may be a problem with your pregnancy, we will inform you of our findings in an open and honest manner, then we will refer you to your local NHS for treatment and or further investigations.
Not all abnormalities are visible on ultrasound and of the abnormalities that are visible some are very difficult to detect. We will perform a basic well-being check as part of all pregnancy scans and will endeavour to detect obvious abnormalities, however we cannot be held liable for any abnormalities that are not detected.
We will supply a scan report via email in pdf format along with link to your digital content where applicable. A complimentary 2D/3D thermal prints available on request.
If you are late for the length of your appointment time slot, we will not be able to rebook you and your appointment will still end at its allocated time. If you do not meet your designated time slot, as a good will, we may still offer you a later slot on the day, subject to availability. Please arrive on time or let us know as soon as possible if you are not able to do so.
We make every effort to provide you with service in allocated time. However, sometimes there are things that are out our control that may make us run late. These includes but not limited to an emergency; breaking bad news; incorrect fetus position so that it requires an extra time for a rescan after a walk; power/broadband outage.
If we have to delay or amend the date or time of your appointment due to an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. This may be as a result of any technical issues, changes in law or regulatory requirements. Provided we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
You understand and accept that we do not have your medical history and therefore cannot provide medical advice relating to any diagnosis or advise you on any diagnostic results. You understand that the Report completed is a brief diagnostic overview of your pregnancy and is often completed at a gestation different to your NHS scans. As such, the detection rate of abnormalities may be reduced. It is therefore imperative that you access all antenatal services made available to you by the NHS as the identification of abnormalities is their primary aim and intent. You also understand that your scan is not suitable to be considered as the sole diagnostic assessment of your pregnancy and is not exhaustive to all genetic scenarios.
Our anomaly scans performed according to the NHS Fetal Anomaly Screening Programme (FASP) guidance .
For more details please visit the following website: https://www.gov.uk/government/publications/screening-tests-for-you-and-your-baby/11-physical-conditions-20-week-scan
Ultrasound anomaly screening cannot detect all possible conditions. Even if the scan result suggests everything is normal, we cannot guarantee the absence of the rare anomalies.
We have an extremely high gender accuracy, however customers should be aware that identifying a baby’s gender with ultrasound is never 100% accurate.
If you do not wish to find out the gender of your baby we won’t tell you, we will tell you to look away if think the gender might be seen on the screen however customers should be aware that although we will make every effort to keep the gender a secret we cannot control the baby and if they move suddenly, their gender may be visible on the screen. This is very unlikely to happen and it is unlikely that you would be able to correctly interpret the images but please be aware that there is a small possibility that you may accidentally see the gender.
Sometimes it can be difficult to obtain ultrasound images due to the baby’s position. If the sonographer decides that the images that they were able to obtain were not of sufficient quality a free rescan will be considered at the sonographer’s discretion.
If we still are unable to obtain 4D images we will offer to downgrade your scan to a reassurance scan and give you a refund for the difference. If you choose this option, you will not receive any 4D images but will receive the black and white 2D images and report.
If you are unhappy with your image(s)/video(s) please tell us at the time of your scan and before we have sent you your 4D images. We are unable to downgrade your service and provide any partial refund after we have sent you your 4D images.
Please note that customers will not be offered a rescan if the well-being check cannot be completed. Rescans will only be offered if we cannot determine the gender on a gender scan or if we cannot get 4D images for any 4D scan (this doesn’t include the sneak peek in 4D). Rescans will not be offered for any reason for early/dating, growth and presentation or quick reassurance scans.
Please note that customers will not be offered a rescan if the well-being check cannot be completed due to poor image quality caused by increased BMI or fetal position.
The quality of ultrasound image(s)/video(s) can be affected by many factors such as fetal position, gestational age, mother’s BMI, scar tissue and amniotic fluid, which are constantly changing from day to day and are beyond our control. We will always endeavour to obtain the best results on the day, however if adequate images/video(s) of your baby cannot be obtained; assessing the circumstances on the day you may be entitled to a single rescan free of charge booked on the day of the initial scan. All charges will be non-refundable irrespective of scan/re-scan results. We cannot be held responsible for the image(s)/video(s) in any way whatsoever.
4D Scan refers to “real time” moving 3D images.
We do not allow any personal photography or video/audio recording to be carried out in our clinic.
Ultrasound safety continues to be studied and reviewed by various professional bodies but has not been shown to cause harm.
The Health Protection Agency (HPA) advises that people should not hesitate to continue using ultrasound for diagnostic and other medical purposes, including in pregnancy. Such use has an established track record of safety and is regulated.
This information was gathered from Public Health England (PHE) for more information please visit their website at: https://www.gov.uk/government/publications/ultrasound-what-it-is-how-it-works-and-the-impact-of-exposure.
You can also find information at the British Medical Ultrasound Society (BMUS), please visit their website at: https://www.bmus.org/for-patients.
You must treat our staff with respect at all times. Any threatening or harassing behaviour will not be tolerated. UltraCare Plus reserves the right to withdraw its services or refuse to provide future services to any customer in the event that they themselves or the people accompanying them are in any way threatening or harassing our staff or other customers.
You have several options for resolving disputes with us.
Our complaints policy. We will do our best to resolve any problems you have with us or our products.
Resolving disputes without going to court. Alternative Dispute Resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts.
We sometimes make changes to our terms and conditions. Please check these terms when you use our site to ensure you understand the terms that apply at that time.
We reserve the right to modify or improve our service without prior notice at any time.
We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may withdraw or restrict the availability of all or any part of our website for business and operational reasons.
We undertake to provide you with the best images possible but you understand that your baby’s position during the scan is outside our control. We will use reasonable efforts to ensure that your appointment will run on time. In relation to gender scans, we cannot guarantee the accuracy of the gender identification. We will undertake to do our best to identify the sex of your baby. We accept no liability for any incorrect indication of your baby’s gender.
We shall not be responsible or liable for any injury, loss or damage to personal belongings whilst you are in our premises. We are only liable for our failure to comply with these Conditions and accept responsibility for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable or not caused by us breaking the contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew that it might happen, for example, if you discussed it with us during the consultation. We are not liable for any business losses as we only provide the services for domestic and private use. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
Please see our Privacy Policy at https://ultracareplus.co.uk/privacy-policy/.
No third party has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court decides that some parts of this contract are unlawful, the rest of it will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
This website is protected by copyright. It is published by Ultracare Plus Ltd trading as UltraCare Plus and may not be reproduced other than when downloaded and viewed for private use only. It is not to be otherwise reproduced or transmitted or made available on a network without the prior written consent of Ultracare Plus Ltd. Any infringements of Ultracare Plus Ltd’s rights will result in appropriate legal action.