Last updated: 28th of May, 2024
Please read these Terms and Conditions carefully before using our service.
These Terms of Use, along with any documents referenced herein, establish the terms and conditions governing your use of our website, https://www.ultracareplus.co.uk (referred to as “our website”). By accessing and utilizing our website, you agree to abide by and adhere to these Terms of Use.
These Terms and Conditions should be read alongside, and in addition to, our Privacy Policy and our Cookie Policy.
We are a company registered in England and Wales with company registration number 13869216 and our registered office is at 52 Hayes Street, Bromley, BR2 7LD.
We are regulated by the Care Quality Commission (CQC).
For more details please visit the following website: https://www.cqc.org.uk/about-us.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
Definitions:
- ‘We’, ‘us’ or ‘our’ means Ultracare Plus Ltd. trading as UltraCare Plus
- ‘Our site’ or ‘our website’ refers to any site on which these terms and conditions are displayed, including, but not limited to the following website: www.ultracareplus.co.uk
- ‘You’ or ‘your’ means the person accessing or using our site to make purchases from us.
- e-mail: [email protected], or
- telephone: 020 8224 5583
- Tuesday & Thursday: 8am-8pm; Saturday & Sunday: 9am-6pm
You must be 18 years old or over to use our services.
All appointments require a booking deposit to secure your booking request. Deposits made at the time of booking to hold your appointment are non-refundable, except as outlined in these terms and conditions. If you do not cancel within the permitted timeframe or fail to attend your appointment, you forfeit your deposit.
If you wish to cancel or reschedule your appointment, we require a minimum of 48 hours’ notice; otherwise, your deposit is non-refundable. For appointments booked within 48 hours (same-day or next-day), the deposit is non-refundable, and any cancellations or appointment amendments will result in the loss of the deposit paid.
Our prices will be clearly outlined on our website. We accept payments via cash, debit or credit cards, as well as Apple Pay or Google Pay.
Upon arrival, you are required to settle the remainder of the service fees. Failure to do so may result in the suspension or cancellation of your services, and you will forfeit your deposit.
For twin or multiple pregnancies the standard allocated time is not sufficient thus an extra time required and extra charge of £30 per additional baby applied. To make an appointment for twin or multiple pregnancy please contact us for further arrangements by phone on 020 8224 5583.
A maximum of three guests are allowed at your appointment.
By placing an order and attending our premises, you are implicitly consenting to undergo the scheduled scan. Should you require clarification or have any uncertainties about the procedure, please do not hesitate to seek further information from our staff. Remember, you retain the right to withdraw your consent for the scan at any point during the process.
The UltraCare Plus clinic is situated on the ground floor. However, please note that there is a step up at the front door of the clinic. Additionally, there is a narrow corridor between the reception area and the scan room which may not accommodate all types of wheelchairs. Regrettably, the toilet facilities are not wheelchair accessible.
Once your order is placed and the deposit is successfully paid, you will receive an automated email confirmation of your booking.
If, for any reason, we are unable to accept your order, we will promptly inform you via email and process a deposit refund within 5 working days. This could occur due to unforeseen limitations on our resources that were beyond reasonable planning, if you are located outside the UK, if there was a mispricing of the service by us, or if the service is no longer available.
If you wish to make changes to the services you have ordered, please contact us as soon as possible via email at [email protected] or by telephone at 020 8224 5583. We will promptly inform you whether the requested changes are feasible.
All our scans are conducted by qualified and registered sonographers.
Our ultrasound scan services are optional, and upon completion, you will receive either a “Medical Follow-Up” or “No-Further-Action” recommendation on the same day.
It’s important to note that our scans are primarily designed to identify obvious abnormalities. They are not intended to replace scans offered by the NHS. Therefore, we expect our customers to attend all NHS appointments and scans.
Prior to starting the scan, we ask our customers to inform the sonographer of any known health issues regarding their pregnancy.
Please ensure you bring your NHS maternity notes with you, as they may be required for referral purposes if any issues are identified during the scan.
In the event that an abnormality is detected or suspected, we will communicate our findings openly and honestly. Subsequently, we will refer you to your local NHS for further treatment and investigations.
It’s important to understand that not all abnormalities are visible on ultrasound, and some may be challenging to detect. While we perform a basic well-being check during all pregnancy scans and strive to identify obvious abnormalities, we cannot guarantee the detection of all abnormalities, and therefore, we cannot be held liable for those that are not detected.
We will provide a scan report in PDF format via an encrypted link, along with your digital content where applicable. Additionally, complimentary 2D/3D thermal prints are available upon request.
If you arrive late for your appointment and exceed the allocated time slot, we may not be able to reschedule your appointment, and it will still end at its designated time. However, as a gesture of goodwill, we may offer you a later slot on the same day, subject to availability. To ensure a smooth experience, please arrive on time for your appointment, or inform us as soon as possible if you anticipate being late or unable to attend.
We strive to deliver our services within the allocated time slot; however, there are circumstances beyond our control that may cause delays. These include, but are not limited to, emergencies, delivering difficult news, incorrect fetal positioning necessitating additional time for a rescan after a walk, and power or broadband outages. We appreciate your understanding and patience in such situations.
In the event that we must postpone or modify the date or time of your appointment due to circumstances beyond our control, we will promptly inform you and take appropriate measures to minimize any disruption. These circumstances could include technical issues, changes in laws, or regulatory requirements. As long as we take these actions, we will not be held responsible for delays caused by such events. If there is a risk of significant delay, you have the option to contact us to terminate the contract and receive a refund for any services you have paid for but not yet received.
You acknowledge and agree that we do not possess your complete medical history and therefore cannot offer medical advice regarding any diagnoses or provide guidance on diagnostic results. It’s important to understand that the report provided offers a brief diagnostic overview of your pregnancy, often conducted at a different gestational stage than your NHS scans. Consequently, the detection rate of abnormalities may be diminished. Therefore, it is essential for you to avail yourself of all antenatal services offered by the NHS, as their primary objective is the identification of abnormalities. Additionally, you recognize that your scan should not be relied upon as the sole diagnostic assessment of your pregnancy and may not cover all possible genetic scenarios.
Our anomaly scans performed according to the NHS Fetal Anomaly Screening Programme (FASP) guidance .
For more details please visit the following website: https://www.gov.uk/government/publications/screening-tests-for-you-and-your-baby/11-physical-conditions-20-week-scan
Ultrasound anomaly screening cannot detect all possible conditions. Even if the scan result suggests everything is normal, we cannot guarantee the absence of the rare anomalies.
While we maintain an extremely high accuracy in determining the gender, it’s important for customers to understand that identifying a baby’s gender via ultrasound is never 100% precise.
If you prefer not to know the gender of your baby, we will refrain from disclosing it. Additionally, if we suspect that the gender might inadvertently be visible on the screen, we will advise you to look away. However, customers should be aware that despite our efforts to keep the gender confidential, we cannot control the movements of the baby. In rare instances, sudden movements may result in the gender becoming visible on the screen. While the likelihood of this occurrence is minimal, and the images are often difficult to interpret accurately, there is a small possibility that you may accidentally catch a glimpse of the gender.
Sometimes, obtaining ultrasound images can be challenging due to the baby’s position. If the sonographer determines that the obtained images are not of sufficient quality, a free rescan may be considered at the sonographer’s discretion.
If we are still unable to obtain 4D images, we will offer to downgrade your scan to a reassurance scan and provide a refund for the price difference. In this case, you will receive black and white 2D images and a report, but not 4D images.
If you are dissatisfied with your images or videos, please inform us at the time of your scan and before we send you the 4D images. Please note that we are unable to downgrade your service or provide a partial refund after sending you the 4D images.
It’s important to note that a rescan will not be offered if the well-being check cannot be completed. Rescans are only offered if we cannot determine the gender during a gender scan or if 4D images cannot be obtained for any 4D scan (excluding sneak peek in 4D). Rescans are not offered for early/dating, growth and presentation, or quick reassurance scans.
Additionally, please be aware that a rescan will not be offered if the well-being check cannot be completed due to poor image quality caused by increased BMI or fetal position.
The quality of ultrasound images/videos can be influenced by various factors such as fetal position, gestational age, mother’s BMI, scar tissue, and amniotic fluid levels. These factors are subject to constant change and are beyond our control. While we always strive to achieve the best possible results during the scan, if adequate images/videos of your baby cannot be obtained due to circumstances on the day, you may be eligible for a single free-of-charge rescan booked on the day of the initial scan.
Please note that all charges will remain non-refundable regardless of the scan or rescan results. Additionally, we cannot be held accountable for the quality of the images/videos obtained in any way.
4D Scan refers to “real time” moving 3D images.
We do not allow any personal photography or video/audio recording to be carried out in our clinic.
Ultrasound safety continues to be studied and reviewed by various professional bodies but has not been shown to cause harm.
The Health Protection Agency (HPA) advises that people should not hesitate to continue using ultrasound for diagnostic and other medical purposes, including in pregnancy. Such use has an established track record of safety and is regulated.
This information was gathered from Public Health England (PHE) for more information please visit their website at: https://www.gov.uk/government/publications/ultrasound-what-it-is-how-it-works-and-the-impact-of-exposure.
You can also find information at the British Medical Ultrasound Society (BMUS), please visit their website at: https://www.bmus.org/for-patients.
It is imperative that all customers treat our staff with respect at all times. Any form of threatening or harassing behavior will not be tolerated. UltraCare Plus retains the right to withdraw its services or decline to provide future services to any customer if they or the individuals accompanying them engage in threatening or harassing behavior toward our staff or other customers.
You have several options for resolving disputes with us.
Our complaints policy. We will do our best to resolve any problems you have with us or our products.
Resolving disputes without going to court. Alternative Dispute Resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts.
We occasionally update our terms and conditions. Please review these terms each time you use our site to ensure you are familiar with the current terms.
We reserve the right to modify or enhance our service without prior notice at any time.
While we strive to maintain the availability of our website and its content, we cannot guarantee uninterrupted access. We may withdraw or limit access to all or part of our website for business and operational reasons.
We commit to providing you with the highest quality images possible, but it’s important to note that your baby’s position during the scan is beyond our control. While we strive to maintain punctuality for your appointment, unforeseen circumstances may arise.
Regarding gender scans, we cannot guarantee the accuracy of gender identification. While we make every effort to determine the sex of your baby accurately, we accept no liability for any incorrect indication of your baby’s gender.
We shall not be held responsible or liable for any injury, loss, or damage to personal belongings while you are on our premises. Our liability is limited to instances where we fail to comply with these conditions and accept responsibility for any foreseeable loss or damage resulting from our breach of contract or failure to exercise reasonable care and skill. However, we are not liable for any loss or damage that is unforeseeable or not caused by our breach of contract.
Loss or damage is considered foreseeable if it is obvious that it will occur or if, at the time the contract was formed, both parties were aware that it might occur, such as through prior discussion during the consultation.
We do not accept liability for any business losses, as our services are intended for domestic and private use only. We do not seek to exclude or limit our liability to you in any way where such exclusion or limitation would be unlawful.
Please see our Privacy Policy at https://ultracareplus.co.uk/privacy-policy/.
This contract is strictly between you and us, and no third party has any rights under it. Neither party will require the involvement of any other party to terminate or modify the contract.
If a court deems certain provisions of this contract unlawful, the remaining terms will remain in effect.
Even if we delay in enforcing any aspect of this contract, we retain the right to enforce it at a later time. Delayed enforcement of any provision, such as payment obligations or breaches of terms, does not waive our right to enforce it later.
This website is protected by copyright and is published by Ultracare Plus Ltd, trading as UltraCare Plus. It may only be reproduced for private use by downloading and viewing. Any other reproduction, transmission, or distribution on a network without the prior written consent of Ultracare Plus Ltd is strictly prohibited.
Any infringements of Ultracare Plus Ltd’s rights will result in appropriate legal action.